Returns

RETURNING ONLINE MERCHANDISE

All discounted and “SALE” items are not refundable. **Exchange only, unless otherwise specified.**

If for some reason you are not completely satisfied with your regular-priced purchase, we will gladly accept your timely return.

Defective merchandise may be returned for a full refund or exchange (up to 14 days from purchase date).

You have 14 days from the purchase date to return items for a refund or exchange. Items must be unworn and unused, no exceptions. We will not accept any returns after 14 days.

All returned merchandise must include the original packaging/box and/or tags and be in the same condition as when it was received.

TERMS & CONDITIONS

CONTACT US FOR A RETURN SHIPPING LABEL, OTHERWISE, SHIPPING WILL NOT BE REIMBURSED.

We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package, as we are not responsible for lost return packages without tracking information.

Sale item can only be returned for store credits.  Store credits are not refundable and must be used before December24, 2022.

DID WE MAKE A MISTAKE? OOPS! SORRY

If we made a mistake with your order, we will take care of the return shipping and send you a replacement item (if inventory allows) with no additional charge for shipping either way. This applies to defective merchandise and item(s) shipped that do not match the style, size or print that you ordered. Contact us for a return shipping label.

REPAIR POLICY

We do not offer repair.

RETURN ADDRESS FOR ONLINE RETURNS

ICON SHOES RETURNS
1506 Konihowski Road, Saskatoon, SK S7S 1M3

info@iconshoes.ca

PLEASE ALLOW 10-14 DAYS FOR PROCESSING YOUR RETURN
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